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Quick Check: Please ensure your size, subjects, and photo are correctly selected before adding to cart. If you are unable to add to cart, please check if all required options have been completed. Let's make it perfect! ✨
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🎨 How It Works (Our 5-Step Process)
- Step 1: 24-Hour Photo Inspection
Within 24 hours of placing your order, our team will personally inspect your photos for clarity and usability. If a higher-resolution image is needed, we will notify you immediately. - Step 2: Digital Draft Preview (24–48 Hours)
Within 24 to 48 hours, we will create a digital composite draft based on your specific requirements and email it to you for approval. Painting will begin as soon as you confirm the draft. - Step 3: Hand-Painting & Unlimited Revisions
Once the draft is approved, our master artists will begin hand-painting your oil portrait. Upon completion, we will email you a high-resolution photo of the finished canvas. We offer unlimited, reasonable free revisions until you are 100% satisfied with the likeness and details. - Step 4: Production Timeline
As each piece is a 100% handcrafted work of art, the professional production and drying cycle takes 7–15 days to ensure the premium texture and durability of the oil paint. - Step 5: Safe Shipping & Delivery
After your final approval, your artwork will be securely packed and shipped. Delivery to your door takes 7–15 days, arriving safely in pristine condition.
CUSTOM DETAILS
• Availability: Made-to-order,100% hand-painted by artists
• Delivery time:Total 14~21 days
• Express delivery company: FedEx/DHL/UPS
• Cost to ship: Free Shipping.Before shipping, we will send photos and videos and ship when you are 100% satisfied.
• Framing: Rolled canvas/Stretched frameless/Stretched framed
• Packing: The work is packaged by PaintingShack and follows a standardized packaging process.
• Material: Professional oil/acrylic paints, High-quality linen canvas.
• Signature: Sign by the artist on the back of the canvas by default, sign on front at the lower right corner when the customer requires.
• Customization:Customize the size, color, style of wall art for your room. Please contact info@paintingshack.com
Guarantee/Return Policy

If your artwork is lost or stolen during the process of delivery, please feel free to write to us. We will have the painting redone for you at no additional charge.
Artwork Arrived Damaged
If your artwork is damaged on receipt, we would be happy to repaint the artwork for you on receiving the photo of the damaged artwork. Please make sure you also keep the photo of the box in which the artwork arrived. Repainting the artwork will be absolutely free of cost.
Frame Damaged on Arrival
On receiving a damaged frame, the frame charges will be reimbursed to your source account. You can also take are a refund as store credit to use in your next order as a discount.
Delay with Express Service
If the artwork does not reach you in 12-14 days despite choosing Express Service, your Express Service charges will be refunded to the sourced account. You can also take a refund as store credit to use in your next order as a discount.
Did Not Like the Artwork Preview?
If you do not like the painting preview, you can request our free unlimited revisions policy. If you do not like the revised painting, we will issue a full refund for the painting.
100% Satisfaction
If you are not 100% satisfied with the received painting, you can escalate a return within 7 days of receipt. The painting should be in its original packaging and will go through a quality check before the refund is initiated. You can also get the amount as store credit and use it for your next order with us.
100% Handmade
All paintings are 100% handmade. You can smell and check the texture of the painting as soon as it arrives to confirm the same.
No Questions Asked 100% Money Back Guarantee
If you do not like the painting or photoshop design despite using our unlimited revisions, you are eligible to request for 100% Money Back Guarantee.
Additional Policies
- PaintingShack holds the sole discretion for stating whether a return request is valid or invalid.
- In case of returns or replacements, the customer is liable to return the faulty painting within 7 days of receiving it.
- In all the returns and replacements, PaintingShack will run a quality check. The refund or replacement is will initiated only after a successful inspection.
- If a customer raises more than 2 return or refund requests in 365 days, his 3rd return/refund will not be initiated on the grounds of fake requests.
- Gift Cards do not qualify for returns.
- The refund amount in the customer’s account will reflect within 5-7 Working Days.
- You can also choose to get your refund as a store credit that can be used in your next purchase.
If you have any questions or complaints, you can use the chat widget on the left corner to talk to us or write an email to support@paintingshack.com.
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What Our Customers Are Saying⭐ (4.9/5.0)